City Utility Services
The City of Caldwell provides water/wastewater, electric, and solid waste services inside city limits.
Start, Stop or Transfer Utility Service
Utility customers may contact the City of Caldwell Utility Billing Department to start, stop, or transfer City utility services.
| Start New Utility Service | Transfer Existing Service | Stop Utility Service |
| Complete a City Utilities Application and provide the required documentation and applicable deposit. | Contact Utility Billing to transfer City utility services to a new address. | Contact Utility Billing to disconnect service and provide a forwarding address for your final bill and any applicable deposit refund. |
Payment Options
Online
Pay your utility bill through the City's online payment portal.
By Phone
Pay by credit card using the automated payment line at 866-238-2289.
Automatic Bank Draft
Enroll in automatic bank drafting through Utility Billing. A completed authorization form and voided check are required.
In Person or Drop Box
Payments may be made at City Hall during normal business hours. An after-hours payment drop box is located on the Buck Street side of City Hall. Do not place cash in the drop box.
Report a Utility Outage or Problem
Contact the City to report an electric outage, water leak, sewer problem, or other City utility service interruption.
|
During Normal Business Hours |
After-Hours Utility Emergency |
| 979-567-3271 ext. 100 or ext. 101 | 979-567-4343 |
For billing questions, payment arrangements, or service changes, contact Utility Billing during normal business hours.